Tag
#Team Development
3 articles
Practice Operations
The Paper Box Lesson: Why Accountability Fails Without Instructions
You can't hold a team accountable for a result you never taught them to produce. The implementation gap, the three-way breakdown, and the four elements: tools, empowerment, support, patience.
Practice Operations
Sharpening the Saw: Stop Bragging About Exhaustion—The Secret Habit of Elite Performers
Ohtani sleeps ten hours a day. Practice owners brag about five. The four dimensions of renewal, a 16-item burnout assessment, and the 90-day disconnect test.
Practice Operations
The Development Gap: Why Raising Salaries Won't Fix Your Team Problems
A $15,000 raise didn't keep the lead assistant; she left because she'd stopped growing. Four development strategies that cost about $2,000 a year, against $50–80K to replace an office manager.