Tag
#Operations
4 articles
The Red Robin Lesson: The Hidden Cost of Short-Term Thinking
Red Robin cut bussers and expeditors to fix the quarter; the stock fell 95%. Cutting a $40K front desk role runs the same play in a dental practice. First, second, and third order effects.
Habit Debt: The Hidden Cost You Inherit When You Buy a Practice
When you buy a dental practice you inherit its habits: an 18% broken-appointment rate, 45% case acceptance, 75% reappointment. Why the P&L can't see it and the five metrics that can.
Two Experts, One Decision: Why Practice Acquisitions Need Both Financial and Operational Due Diligence
Why dental practice acquisitions fail when only a CPA is involved: the financial story and the operational story are different. Both are required for a defensible due diligence outcome.
The Owner's Dilemma: Why Your Second Dental Practice Is The Hardest To Run
Two to nine locations: too big to run like one practice, too small for DSO infrastructure. The three breakdowns of multi-practice management and the data discipline that fixes them.